Privacy Policy

DeskFlow IT is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use, and disclose personal information through our website (www.deskflowit.com) and related services.

Where lawful and practicable, you may interact with us anonymously or by using a pseudonym (for example, when making a general enquiry that does not require follow-up).

However, in many cases we will need to know your identity to properly respond to your enquiry, provide services, or comply with legal obligations. If you choose not to provide your personal information when requested, we may not be able to assist you fully.

We may collect the following types of personal information:

1. Contact details such as your name, email address, phone number, and mailing address.

2. Any other information you voluntarily provide when completing a contact, enquiry, or other form on our website (for example, a message or enquiry details).

We generally do not collect sensitive information (such as health information or racial/ethnic origin) unless it is necessary for a specific purpose and you have provided explicit consent.

We collect personal information when:

1. You submit a contact or enquiry form on our website (powered by Web3Forms).

2. You communicate with us via email, phone, or other channels.

3. You interact with our website (for example, through cookies or analytics).

We hold personal information in secure digital systems, including our email platform and any customer relationship tools we use. Information submitted via contact forms is processed through our third-party form handler and forwarded to us.

We collect, use, and disclose your personal information for the following primary purposes:

1. To respond to your enquiries, provide customer support, or deliver the services or information you request.

2. To improve our website, services, and user experience.

3. For internal administrative and business development purposes.

4. For direct marketing communications where permitted by law. You can opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link in our emails.

5. As required or authorised by law.

Some of the third-party service providers we use (including Web3Forms) are located overseas, primarily in the United States.

Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the recipient will handle your information in a way that is consistent with the Australian Privacy Principles.

We remain accountable for any acts or practices of the overseas recipient that would breach the APPs.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes using secure form handling services, encrypted transmission where possible, and restricting access to authorised personnel only.

In the event of an eligible data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

We only retain your personal information for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law (for example, for accounting or legal record-keeping purposes).

Once it is no longer needed, we will securely destroy or de-identify the information.

Our website may use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and remember your preferences.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

We do not use cookies for targeted advertising or tracking across third-party websites.

We may use other trusted third-party service providers (for example, for email hosting, contact forms or website analytics). These providers are bound by confidentiality obligations and are not permitted to use your data for their own purposes.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

We do not currently use automated decision-making processes that make, or substantially assist in making, decisions that could significantly affect your rights or interests.

If this changes in the future, we will update this Privacy Policy accordingly.

You have the right to request access to the personal information we hold about you, or to request that it be corrected (where it is inaccurate, incomplete, or out of date). You may also request deletion in certain circumstances.

To make any such request, please contact us using the details below. We will respond within a reasonable timeframe (usually 30 days).

If you have a complaint about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

If you are located in Australia, we handle your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a revised 'Last Updated' date. We encourage you to review the policy periodically.

Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: hello@deskflowit.com

Website: https://www.deskflowit.com