Frequently Asked Questions
Questions we hear often
Here are answers to the most common questions we get from sole traders and small businesses in Melbourne.
How quickly can you respond to a support request?
During business hours we usually reply within 1 hour and prioritise urgent issues that are stopping you from working. After-hours emergency support is available on request.
Do you offer ongoing support for small businesses?
Yes. We offer both one-off fixes and flexible ongoing support packages. This can include regular maintenance, proactive advice, and priority help depending on your needs.
Can you help with both Windows and Mac devices?
Absolutely. We’re experienced with mixed Windows and Mac environments and can help devices, email accounts, and shared workflows run smoothly together.
What areas do you service?
We primarily provide on-site IT support across the greater Melbourne metropolitan area. Face-to-face visits allow us to get to know your setup and needs properly. Remote assistance is also available where suitable for quick resolutions.
Do we need to come to you?
No — we come to you. We provide support at your home or place of business. If hardware needs to be repaired off-site, we’ll collect it, fix it, and return it as quickly as possible.
How do you price your work?
Most small tasks are charged on a straightforward hourly or fixed-price basis. For larger jobs or ongoing support we provide a clear quote upfront so there are no surprises.